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Hotel Guest Services Jobs in Canada 2024 – Apply Now

Do you possess an unyielding dedication to providing exceptional guest experiences? Are you interested in the opportunity to reside and work in Canada while working for an international-caliber hotel? An establishment that defies all evaluation is the Shangri-La Toronto. At this time, we are actively seeking proficient individuals hailing from diverse nations to join our Guest Services staff. As an essential member of our team, it will be your responsibility to guarantee that our clients have an extraordinary experience and are provided with unparalleled service.

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Details of Hotel Guest Services Jobs in Canada

  • Job Role: Hotel Guest Services Jobs in Canada
  • CompanyShangri-La Toronto
  • Location: 188 University Ave., Toronto, ON M5H 0A3, Canada
  • No. of Vacancies: 10
  • Industry: Hospitality & Hotel
  • Salary: CAD 15–CCAD 25 per hour
  • Country: Canada


  • No degree, certificate, or diploma


  • 3 years to less than 5 years



  • English

Benefits of Hotel Guest Services Jobs:

  • Customer Interaction: The duties of hotel guest services personnel include interacting with guests on a daily basis, delivering aid, responding to inquiries, and resolving issues. Those who derive satisfaction from collaborating with others may find this constant exchange of information and energy to be an asset.
  • Problem-Solving Skills: Dealing with guest requests and resolving issues requires strong problem-solving skills. Hotel guest services staff develop the ability to think quickly and creatively to find solutions, which can be valuable in various aspects of life.
  • Opportunities for Creativity: Guest service roles often involve recommending local attractions, arranging special requests, or planning events. This offers opportunities to exercise creativity and provide personalized experiences for guests.
  • Networking Opportunities: Interacting with guests from various backgrounds and industries can provide networking opportunities, which can be beneficial for personal and professional growth.
  • Skill Development: Hotel guest services roles require a range of skills, including communication, organization, time management, and conflict resolution. Staff members have the opportunity to continuously develop and refine these skills.
  • Career Advancement: Many hotel chains offer opportunities for career advancement within the hospitality industry. Starting in guest services can lead to roles in management, sales, marketing, or other areas of hotel operations.
  • Discounts and Perks: Hotel employees often receive discounts on accommodations, dining, and other amenities, allowing them to enjoy the benefits of the hotel’s services at a reduced cost.
  • Varied Work Environment: Hotels can attract guests from around the world, creating a diverse and dynamic work environment. This diversity can make each day interesting and provide opportunities to learn about different cultures and customs.
  • Training and Development Programs: Many hotels offer training and development programs to help staff members improve their skills and advance their careers within the company.
  • Job Stability: The hospitality industry is generally stable, with hotels operating year-round regardless of economic conditions. This provides job security for guest services staff.
  • Employee Recognition Programs: Hotels often have employee recognition programs to acknowledge outstanding performance and contributions. This can boost morale and motivation among staff members.


  • Greeting visitors with a cordial and amicable demeanor as they arrive.
  • Aid patrons in completing the check-in and check-out processes.
  • Provide details regarding the amenities, facilities, and nearby points of interest.
  • Promptly and professionally address the inquiries, concerns, and requests of guests.
  • Coordinate with other hotel departments to guarantee operations run smoothly.
  • Maintain an orderly and spotless front desk area.
  • Manage cash transactions with precision.
  • Comply with all hotel procedures and policies


  • Although not required, prior experience in customer service or hospitality is preferred.
  • An approachable and cordial disposition accompanied by exceptional communication abilities
  • An ardor for providing exceptional customer service
  • The capacity to maintain attention to detail while operating in a fast-paced environment and
  • The capacity to work a variety of schedules, if necessary, including weekends and holidays
  • Possession of a valid work visa or the capacity to obtain one (sponsored visas are available).
  • A readiness to relocate to Toronto, Canada if required

We value diversity and therefore welcome applicants from all spheres of life to Shangri-La Toronto. Collaborate with us in providing our visitors with unforgettable experiences while you experience the benefits of living in one of the most vibrant cities in Canada. To qualify for this extraordinary opportunity, kindly attach a cover letter and resume that comprehensively outline your relevant skills and experiences. You are anticipated to provide us with communication.

  1. Is hospitality in demand in Canada?

    Yes, the hospitality industry is in demand in Canada, and there is a growing need for skilled workers in this field. Despite the challenges faced by the industry during the COVID-19 pandemic, the hospitality industry in Canada is expected to rebound in the coming years as travel and tourism resume.

  2. How much does a guest attendant earn in Canada?

    The national average salary for a guest attendant is $39,350 in Canada. Filter by location to see guest attendant salaries in your area. Salary estimates are based on 22 salaries submitted anonymously to Glassdoor by guest attendant employees. 

  3. How much do hotel servants get paid in Canada?

    The average hotel worker’s salary in Canada is $42,647 per year or $21.87 per hour. Entry-level positions start at $41,352 per year, while most experienced workers make up to $56,162 per year.

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