Self-motivated candidates with strong interpersonal skills are encouraged to apply for the position of Call center agent, and customer service, at Inspire Direct Marketing, Inc. in London, Ontario. The selected candidate will be required to begin work as soon as feasible. The vacancies pertain to Permanent or Full-time employment. The shift schedule includes Day and Evening shifts.
Details Of Call Center Agent Jobs in Canada:
- Employer Name: Inspire Direct Marketing, Inc.
- Position: Call center agent – customer service
- No. of vacancies: 10
- Salary: $22.00 hourly / 40 hours per week
- Employment type: Permanent employment, Full time
- Location: London, ON
Job Description
- The candidate will be expected to address customer concerns and complaints.
- The candidate will be expected to provide information and respond to customer inquiries.
- The candidate is expected to implement a contract for services.
- The candidate must describe the nature and expense of the services offered.
- The candidate will be expected to participate in fundraising efforts for nonprofit or charitable organizations.
- The candidate must engage in sales activities.
Job Requirements:
- The candidate should speak English fluently.
- The candidate must have a minimum qualification of a secondary (high school) diploma.
- A candidate with experience is a plus.
- The applicant must be prompt.
- The candidate should prioritize the client.
- The candidate must possess strong interpersonal abilities.
- The candidate must possess superior oral communication abilities.
- The candidate must be trustworthy.
- The candidate must be an effective team member.
- The candidate should possess sound judgment.
- The candidate must be a fast student.
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Work setting
- The applicant must be employed in the business sector.
Experience and specialization
Sales experience
- The candidate must have previous contact center experience.
Additional information
Work conditions and physical capabilities
- The candidate should be detail-oriented.
- The candidate must be able to perform effectively in a fast-paced, hectic environment.
- The candidate should be frequently required to perform repetitive duties.
- The candidate must be capable of working under pressure.
Benefits of Call Center Agent Jobs in Canada:
- Positions Available: Call center jobs are abundant in a variety of industries, making it simpler to obtain employment.
- Constant Income: Typically, call center agents receive a regular salary or hourly wage, which provides financial security.
- Entry-Level Possibilities: Numerous call centers employ individuals with little to no prior work experience, making the industry accessible to entry-level candidates.
- Instruction and Ability Development: Employers frequently provide extensive training programs, enabling agents to acquire valuable customer service, communication, and problem-solving skills.
- Modular Hours: Some call centers offer flexible work schedules, such as part-time and shift work, allowing employees to better balance their personal and professional lives.
- Career Advancement: Call centers frequently offer advancement opportunities, allowing agents to progress into supervisory positions, team leadership positions, or specialized departments.
- Multiple Industries: Call centers operate in a variety of industries, including customer service, sales, technical support, and healthcare, providing opportunities for specialization and industry exposure.
- Communication Skills: Agents have the opportunity to interact with a wide variety of individuals, thereby enhancing their interpersonal and communication skills.
- Problem Resolution: Handling customer inquiries and complaints necessitates creative problem-solving abilities, which can be beneficial in a variety of contexts.
- Performance-Based Rewards: Some call centers provide incentives based on performance, such as bonuses, commissions, or rewards for meeting or exceeding goals.
- The value of networking: Working in a call center can provide networking opportunities with coworkers and industry professionals.
- Stress Administration: Dealing with difficult conversations can help agents develop skills in stress management and emotional fortitude.
- Global Possibilities: Numerous call centers serve international clients, which can lead to cultural and linguistic exposure.
- Job Protection: The consistent demand for call center services provides job security even during economic downturns.
- The benefits are: Depending on the employer, call center roles frequently include benefits such as health insurance, retirement plans, and paid time off.
- Work at home: Some call center positions allow for remote work, which can provide greater flexibility and lower commuting costs.
How to Apply For Call Center Agent Jobs in Canada?
If you are interested in applying, apply through the given options.
People Also Ask:
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How much do call center agents make in Canada?
The average call center salary in Canada is $37,050 per year or $19 per hour. Entry-level positions start at $31,200 per year, while most experienced workers make up to $50,009 per year.
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What are the minimal qualifications for the call center agent?
High school diploma or equivalent. Further education or experience can be preferred. Extraordinary customer service, active listening, and verbal and writing communication skills, professional phone sound. Understanding the company’s products, services and policies.
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How many hours do Call Center agents work?
Considering the work of an agent is primarily on the phone, most call centers depend on the company’s policy, state law, and location, agents need to work in eight or nine hours shifts.
