An experienced call center supervisor is desired to become a member of the Ajwan Group’s staff in Doha, Qatar. This leadership position entails the supervision and administration of our call center’s activities in order to guarantee exceptional customer service.
Details of Call Center Supervisor Jobs in Qatar:
- Company: Ajwan Group
- Title: Call Center Supervisor Jobs in Qatar
- Employment Type: Full-time, Part-time
- Location: Doha, Qatar
Education
- High School, Bachelor’s Degree, or Diploma
Experience
- 1-2 Years of Experience in Related Fields
Responsibilities of Call Center Supervisor Jobs
In the capacity of the call center supervisor, your primary obligations will comprise:
- Managing and coordinating the operations of the contact center.
- Mentoring and instructing call center personnel.
- Agent performance evaluation and monitoring.
- Managing customer issues that have escalated and offering resolutions
Education and Qualifications:
Candidates for this position must possess the following:
- A business bachelor’s degree or a relevant degree
- Demonstrated expertise in overseeing call centers or holding a comparable position.
- Proficient in both leadership and communication.
- Expertise in call center best practices and technologies
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Benefits of Call Center Supervisor Jobs in Qatar:
- Opinions on Leadership Opportunities: Call center supervisors occupy positions of authority that afford them the chance to provide direction and counsel to a group of customer service representatives. This experience may facilitate the growth and improvement of leadership abilities.
- Construction of a Team: Call center supervisors are instrumental in fostering team cohesion and management. They promote collaborative efforts, cultivate a constructive workplace atmosphere, and enhance the spirit of camaraderie among members of the team.
- Proficient Communication Abilities: A call center environment requires effective communication between team members and upper management in order to manage a team. Regular interactions serve to improve the verbal and written communication skills of call center supervisors.
- Skills for solving problems: Supervisors frequently encounter intricate operational challenges or escalated client concerns. This affords the chance to cultivate robust problem-solving capabilities and the capacity for quick thinking.
- Effective Performance Management: The primary duty of call center supervisors is to oversee and enhance the operational efficiency of their team. This participation in performance management can be gratifying, particularly when the group accomplishes its objectives.
- Advancements in Professional Development: A leadership position provides opportunities for continuous professional growth. Training in leadership, management techniques, and industry-specific competencies may be provided to supervisors.
- Maintaining Job Stability: Frequently, call centers are vital to the administration of a business, and supervisory positions are critical to their success. This may contribute to the security and stability of the job.
- Comprehension of Operations: A comprehensive comprehension of call center operations, encompassing technology, processes, and key performance indicators (KPIs), is attained by supervisors. Acquiring this knowledge may prove valuable for professional advancement in the domains of customer service or operations.
- Performance-Based Rewards: Call Center Supervisors might qualify for performance-based incentives or compensation contingent on the fulfillment of team objectives or customer satisfaction metrics, contingent on the organization.
- Employee Participation: Higher employee engagement is the result of fostering a positive work environment and attending to the concerns of team members. Contribution and job satisfaction are two outcomes that are more probable when employees are engaged.
- Career Advancement: Proficient contact center supervisors may be presented with prospects for advancement both within the call center itself and in more extensive managerial positions across the organization.
- A factor in fostering customer satisfaction: The provision of exceptional service by customer service representatives is a responsibility that supervisors bear. Achieving elevated levels of customer satisfaction can yield significant professional benefits.
Salary:
Monthly compensation ranges from QR 7500.00 to QR 2500.00, in addition to incentives.
Conclusion:
Join Ajwan Group and ensure the success of our call center. Apply immediately if you possess the required skills and experience for this supervisory position, and help us maintain our dedication to providing superior customer service!
For More Info:
Email Your CV, and We’ll Find the Best Pathway For you: info@awakeuk.com
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