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Customer Service Representative Jobs in Canada 2024

As the Customer Service Representative (CSR), you are responsible for managing incoming calls and customer service inquiries, generating sales leads that convert to new customers, and identifying and assessing customer requirements to achieve customer satisfaction. As the CSR, you will act as a liaison, provide product and service information, respond to inquiries, and resolve any issues or concerns that our customers may have with precision and efficiency.

At FSS, customer satisfaction is a priority. Our commitment to our consumers and the experiences they have with our organization is the driving force behind all that we do. Consequently, your position is crucial to the sustained financial expansion of our company.

Details of Customer Service Representative Jobs in Canada:

Title:Customer Service Representative in Canada
Job Types:Full-time, Permanent
Salary:$42,000.00-$45,000.00 per year
Schedule:8-hour shift, Day shift, Monday to Friday
Supplemental pay types:Bonus pay
Experience:order entry: 1 year (required)
customer service or sales support: 3 years (preferred)
Language:English (required)
French (preferred)
Work Location: In-person

Duties & Responsibilities:

  • Always maintain a positive, compassionate, and professional attitude toward consumers.
  • Provide timely and accurate responses to incoming customer requests for order status and product knowledge.
  • Maintain solid customer relationships by delivering information that is prompt, courteous, and concise with a high level of professionalism.
  • Respond to telephone calls and electronic mail with professionalism.
  • Order Entry Management: You will be accountable for administering an order’s lifecycle.
  • You will accept orders from customers, enter them into our system, confirm back orders to customers, coordinate shipment with our warehouse team, and fulfill invoices.
  • Resolve customer complaints, manage database records, and compose progress reports on customer service issues.
  • Data entry and research are necessary to resolve customer issues.
  • Assist as needed with inventory counts.
  • Perform any additional duties that may be reasonably expected for the promotion and support of our business.
  • additional duties that your reporting manager determines

Position Requirements:

  • Exceptional interpersonal abilities that contribute to a team environment.
  • Exhibits exceptional interpersonal skills and a pleasant, customer-focused attitude.
  • Possesses the ability to listen carefully to customers and their requirements.
  • We are willing to go above and beyond to satisfy our internal and external customers.
  • Strong planning and organizational skills, with a sense of urgency for meeting deadlines and a focus on the smallest of details.
  • Capability to identify and respond to shifting work demands
  • Proven success in a high-pressure environment
  • Verbal and written communication talents of the highest caliber

Education, Experience, and Licensing Requirements:

  • High school diploma, General Equivalency Diploma (GED), or equivalent
  • Being bilingual in English and French is an asset.
  • Excellent familiarity with Microsoft Office
  • Experience with Salesforce, CRM software, and M@GIC is advantageous.

Check Also: IT Business Analyst Jobs in Canada 2024 – Visa Sponsorship

Benefits of Customer Service Representative Jobs in Canada:

  • Diverse Industries: Customer service representatives work in a variety of industries, such as retail, healthcare, technology, and finance, allowing them to choose a field that aligns with their interests and abilities.
  • Entry-Level Possibilities: Numerous customer service positions are entry-level, making them accessible to candidates with varying levels of education and experience.
  • Positions Available: Customer service representatives are in constant demand, providing job security and employment opportunities.
  • Employability Skills: Customer service roles provide individuals with valuable transferable skills, such as communication, problem-solving, and conflict resolution, which are applicable to a variety of careers.
  • Improved communication abilities: Constant interaction with consumers enhances verbal and written communication abilities.
  • Recognizing customer requirements: Customer service representatives gain an in-depth comprehension of customers’ requirements and preferences, allowing businesses to better customize their products and services.
  • Customer Happiness: Customer service representatives contribute to the overall contentment and loyalty of customers by resolving issues and addressing concerns.
  • Group work: Numerous positions in customer service require collaboration with coworkers and departments, fostering teamwork and interpersonal skills.
  • Professional Progress: Companies frequently provide customer service representatives with training and development opportunities in order to enhance their skills and advance their careers.
  • Job Security: Customer service positions are less susceptible to automation and outsourcing and therefore offer job security and growth potential.
  • Problem Resolution: Customer service representatives encounter and resolve a variety of issues regularly, honing their problem-solving and analytical skills.
  • Conflict Management: These roles aid in the development of conflict resolution skills that are beneficial in both personal and professional settings.
  • Having compassion: Developing empathy and the ability to comprehend and relate to the feelings and experiences of others through interaction with customers
  • The value of networking: Customer service representatives frequently cultivate a network of professional contacts within their organization, which can be advantageous for their careers.
  • Emotional Competence: Managing a variety of consumer emotions and situations cultivates emotional intelligence, thereby enhancing self-awareness and interpersonal relationships.

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People Also Ask:

  1. Is customer service representation in demand in Canada?

    Recent research predicts that an additional 11,300 customer service jobs in Canada will be added to the market between 2019 and 2028, but only 10,600 skilled job seekers will fill these roles. This statistic shows a moderate labor shortage of 700 skilled workers in customer service.

  2. Is customer service a good career in Canada?

    Working as a customer service representative is a great career. The role has many job opportunities, flexible work hours, and work-from-home and remote opportunities. You can work in diverse industries with minimal qualifications required.

  3. How much do customer service agents make in Canada? 

    The national average salary for a customer support agent is $40,012 in Canada.

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